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SurfBuddy Terms of Service

Last updated: May 5, 2026

These SurfBuddy Terms of Service (the "Terms") are a legal agreement between R28 AI, Inc., a Delaware corporation that operates the SurfBuddy product ("SurfBuddy," "we," "us," or "our"), and the person accessing or using the SurfBuddy web application or browser extension (the "Service"). By creating an account, installing the extension, or using the Service in any other way, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

R28 AI, Inc. also operates a separate developer platform called R28. R28 is governed by its own developer terms and is not part of the Service covered by this document.

If you are using the Service for work, you represent that you are individually responsible under these Terms. We do not currently offer team accounts, seats, or enterprise contracts for SurfBuddy. For enterprise needs, please contact us about R28 instead.

1. Where the Service is available

1.1 At launch, the Service is offered only to users located in the United States. By creating an account or using the Service, you represent that you are physically located in the United States. We may detect your location and block access from other regions, and we may add or remove supported regions over time without amending these Terms.

1.2 The Service is not directed to, and is not available to, residents of the European Economic Area, the United Kingdom, Switzerland, mainland China, Russia, Belarus, Iran, North Korea, Cuba, Syria, the Crimea region of Ukraine, or any country or person subject to U.S. or other applicable trade sanctions.

1.3 You are responsible for ensuring your use of the Service is lawful where you are located.

2. Eligibility and account

2.1 Age. You must be at least 18 years old to use the Service.

2.2 Account. You must create an account through our identity provider to use the Service. You are responsible for keeping your credentials secure and for all activity that occurs under your account, including all Agent Actions (defined below) executed while your account is signed in or your integrations are connected.

2.3 One person, one account. Accounts are personal. Do not share access. If you believe your account has been compromised, notify us immediately at support@surfbuddy.ai.

3. What SurfBuddy does

3.1 The Service. SurfBuddy is an AI assistant available as a web application and a Chrome browser extension. It provides a set of pre-built AI assistants ("Agents") that you can instruct in natural language to read information from, and take action in, the third-party services you connect.

3.2 Agents available at launch. The Agents currently shipped with the Service include:

  • Gmail Agent: read messages, search the inbox, draft and send email, create and apply labels.
  • Google Calendar Agent: read events, create and modify events, find availability.
  • Google Sheets Agent: read spreadsheet data, append rows, edit cells.
  • Google Docs Agent: read documents, create and edit content.
  • Google Drive Agent: read file metadata and content from selected files.
  • Web Explorer Agent: search the public web and extract content from public pages.
  • YouTube transcripts: retrieve and summarize transcripts of public YouTube videos.

We may add, remove, or change the available Agents and their capabilities at any time.

3.3 How an Agent runs. Every Agent Action is initiated by you in a chat session. When you send a message, a supervisor model routes the task to the appropriate Agent. The Agent then decides which tools to call and in what order, based on your instructions and any context you have attached. You see each step stream live in the conversation: the Agent's reasoning, the tool calls it makes, and the results returned. You can stop a running Agent at any time using the stop button.

3.4 No undo. The Service does not provide an undo function for Agent Actions taken in your connected third-party services. Once an Agent has sent an email, modified a calendar event, edited a document, overwritten or deleted spreadsheet data, applied or removed Gmail labels, or taken any other action in a connected service, that change exists in the third-party service and is not reversible by SurfBuddy. See Section 5 for your responsibilities.

3.5 Service providers. The Service runs on third-party cloud infrastructure and depends on third-party providers for identity, storage, payments, AI inference, integrations, and observability ("Service Providers"). We may change Service Providers at any time. Our Privacy Policy describes the categories of Service Providers and what they do.

3.6 Server-side fetching. When our servers fetch web pages or validate links on your behalf, the target site sees our server's IP, not yours.

4. Plans and billing

4.1 Plans. SurfBuddy offers a Free plan and paid plans (currently Pro at $29/month and Max at $89/month). Current plan details, included usage, and any AI-model usage limits are shown on our pricing page at surfbuddy.ai/pricing. Tool calls and Agent invocations are not metered; AI-model usage may be subject to plan limits.

4.2 Free plan. The Free plan provides access to the full Service subject to a usage cap (currently 10 messages per day). The Free plan is provided AS IS, without any warranty, indemnity, support obligation, service-level commitment, or refund right. We may modify or discontinue the Free plan, or change its limits, at any time.

4.3 Payments. Paid plans are billed through our payment processor (currently Stripe). By subscribing, you authorize us to charge your payment method on file each billing period.

4.4 Auto-renewal. Paid subscriptions renew automatically at the end of each billing period at the then-current rate, unless you cancel at least 24 hours before the renewal date. You can cancel anytime in the billing portal.

4.5 No refunds. Except where required by law, fees are non-refundable, partial periods are not prorated, and cancelled subscriptions remain active until the end of the period you have already paid for. If we terminate your account without cause, we will refund prepaid, unused fees pro-rata.

4.6 Price changes. We may change prices for new billing periods with notice through the Service or by email. If you do not agree to a new price, cancel before the next renewal.

4.7 Taxes. Fees are exclusive of taxes, which are your responsibility unless they are imposed on our net income.

4.8 Delinquency. If a payment fails, we may retry the charge, suspend access, and downgrade you to the Free plan or terminate your account.

5. Your authorization for Agent Actions

This section is the core of how SurfBuddy works and where your responsibilities are widest. Read it carefully.

5.1 You appoint Agents as your agent. When you instruct an Agent and have connected a third-party service, you are appointing that Agent as your agent for the limited purpose of executing the actions you describe. The Agent runs under your authority and your authentication, and the third-party service treats every action as though you took it yourself.

5.2 Final authorization. Every Agent Action initiated under your account is deemed authorized by you, regardless of whether you reviewed each step before it executed, regardless of whether the Agent took an action you did not specifically request, and regardless of whether the Agent's interpretation of your instruction differed from what you intended. Streaming the Agent's steps in the chat is not a precondition to the action being authorized; it is a transparency feature, not a consent gate.

5.3 Duty to monitor. You have an affirmative, ongoing duty to monitor what Agents do under your account, including reviewing drafts before they are sent, confirming destinations and recipients, and verifying the contents of any document, spreadsheet, or calendar change before relying on it.

5.4 Stop, but no undo. You can stop a running Agent at any time using the stop button. Stopping the Agent halts further actions but does not reverse actions already taken. The Service does not provide an undo function (see Section 3.4). Whether and how an Agent Action can be reversed depends entirely on the third-party service involved and is your responsibility to handle.

5.5 Examples of irreversible Agent Actions. Without limiting Section 5.2, you understand that the following Agent Actions are typically irreversible by SurfBuddy and may be irreversible in the third-party service as well:

  • Emails sent from your account;
  • Calendar invitations dispatched to attendees;
  • Replies posted, drafts saved or sent, signatures applied;
  • Gmail labels created, applied to threads, or removed from threads (including bulk operations);
  • Spreadsheet rows or cells overwritten, deleted, or sorted;
  • Document text added, deleted, or replaced;
  • Files moved, copied, shared, or permissions changed;
  • Subscriptions, RSVPs, or any operation that notifies a third party.

5.6 Backups. You are responsible for maintaining your own backups of any data in the third-party services you connect. We do not back up your third-party data and we cannot restore it if an Agent Action damages or deletes it.

5.7 Revocation. You can disconnect any integration in the Service at any time, and you can revoke our access from inside the third-party provider's account settings (for example, your Google Account permissions). After revocation, in-flight requests may still complete on the third-party side until that side acknowledges the revocation.

5.8 High-risk and mission-critical exclusion. If you are not comfortable with an Agent making changes to a particular third-party service, or with the consequences of an Agent making a wrong change, do not connect that service to SurfBuddy. See Section 6.2 for prohibited use cases.

6. Acceptable use

6.1 General prohibitions. You will not, and will not enable any other person to:

  • Use the Service to violate any law or any third party's rights (including intellectual property, privacy, or publicity rights);
  • Upload, link to, or attach malware, exploits, or illegal content;
  • Probe, scan, stress-test, or attempt to compromise the Service or any system reachable through it;
  • Reverse engineer, decompile, or attempt to extract model weights, system prompts, or non-public components of the Service;
  • Use the Service or any output of the Service to develop, train, fine-tune, evaluate, or improve a competing AI assistant, agent framework, model, or integration platform;
  • Circumvent rate limits, quotas, or any other technical or contractual restriction;
  • Scrape, harvest, or extract data from the Service except via documented means and only as permitted;
  • Use the Service to send spam, run phishing campaigns, generate misleading or deceptive content at scale, or impersonate any person or organization;
  • Use the Service in any way prohibited by Section 6.2.

6.2 High-risk and mission-critical use is prohibited. The Service is not designed, intended, tested, or licensed for use in any setting where an error, omission, hallucination, misinterpretation, latency, or unintended action by an Agent could cause death, personal injury, environmental damage, material financial loss, regulatory violation, or other serious harm. You will not use the Service, and will not connect or instruct an Agent to act on, any of the following:

  • Medical diagnosis, treatment, triage, or any decision affecting patient care;
  • Legal, tax, accounting, or financial advice on which a third party is intended to rely;
  • Financial trading, market-making, payment authorization, or any transaction that commits funds without independent human review of each transaction before execution;
  • Critical infrastructure, life-support systems, autonomous vehicles, emergency services, industrial control, or weapons systems;
  • Production databases, primary data warehouses, source-of-truth records, or any system whose corruption or loss cannot be recovered from your own backups;
  • Decisions that determine a person's employment, credit, housing, insurance, education, or access to government benefits;
  • Any use case prohibited by applicable law, including any use classified as "high-risk" or "prohibited" under the EU AI Act or any equivalent regulation.

If you connect or use the Service in any of the categories above, you assume all risk and we have no liability under these Terms for the consequences.

7. What you must not put into SurfBuddy

7.1 Sensitive regulated data. You will not submit to the Service, attach to a conversation, or have an Agent process any of the following:

  • Protected health information regulated by HIPAA;
  • Cardholder data subject to PCI DSS;
  • Financial account data regulated by GLBA;
  • Government identification numbers (Social Security numbers, driver's license numbers, passport numbers, equivalent foreign identifiers);
  • Special categories of personal data under GDPR Article 9 (race, ethnicity, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, sex life or sexual orientation);
  • Children's personal information regulated by COPPA or equivalent.

The Service is not designed for, and is not certified for, processing the categories of data above. Submitting such data is a breach of these Terms and is at your own risk.

7.2 Browser extension warning. The browser extension lets you attach the page you are currently viewing, a selection of text, a YouTube transcript, or other in-tab content as context for an Agent. Anything you attach is transmitted to AI inference providers to generate a response. You are responsible for what you attach. Do not attach pages, selections, or transcripts that contain:

  • Passwords, security tokens, API keys, or session cookies;
  • Bank statements, account numbers, or other financial credentials;
  • Identity documents (passport, driver's license, national ID);
  • Health records, medical test results, or insurance information;
  • Confidential information of an employer, customer, or third party that you are not authorized to share with cloud AI providers.

The fact that you can attach a page does not mean you should. The Service does not inspect attachments for sensitive content before transmitting them.

7.3 Representations. You represent that you have all rights and consents needed for any Input you submit and any data accessible through the integrations you connect, including the personal information of your colleagues, customers, contacts, and any other identifiable third parties.

8. AI outputs and their limits

8.1 Probabilistic systems. The Service uses third-party AI models that are inherently probabilistic. Outputs and Agent Actions may be inaccurate, incomplete, biased, outdated, fabricated ("hallucinations"), inconsistent across similar prompts, or based on a misinterpretation of your instructions.

8.2 No professional advice. Outputs are not legal, medical, tax, financial, or other professional advice. The Service is not a substitute for the judgment of a qualified professional.

8.3 Verification. You must independently verify any Output before relying on it for any decision, communication, or action.

8.4 No warranty of accuracy or non-infringement. We do not warrant that any Output is accurate, complete, current, free of bias, or free from third-party intellectual property claims, and we do not warrant that any Agent Action will reflect your intent, complete on the intended target, or be reversible.

9. Connected third-party services

9.1 OAuth and authorization. When you connect a third-party service through OAuth, you authorize us and our Service Providers to access that service on your behalf, only to the extent of the scopes you granted, and only to perform actions you request.

9.2 Third-party terms apply. Your use of each connected service remains governed by that provider's own terms and privacy policy. We are not a party to your relationship with those providers, and we are not responsible for their products, availability, security, accuracy, pricing, rate limits, terms changes, or any acts or omissions on their part.

9.3 Disconnection. You can disconnect any integration at any time. Disconnecting may revoke tokens, delete cached data, and disable features that depend on that integration.

10. Google user data and Limited Use commitments

This section applies to all Google user data we receive or process in connection with the Service, regardless of whether we obtain it through a direct Google API integration or through a Service Provider acting on our behalf.

  • Limited purposes only. We access Google user data only to provide user-facing features you request (for example, reading selected threads, drafting and sending email, listing and creating calendar events, reading and updating documents, reading and appending spreadsheets, reading file metadata).
  • No advertising. We do not use Google user data for advertising.
  • No model training. We do not retain or use Google user data to develop, improve, or train generalized AI/ML models.
  • No sale. We do not sell Google user data.
  • Processor-only disclosure. We disclose Google user data only to Service Providers acting as processors under written agreements, only as necessary to operate the Service, and subject to confidentiality obligations. Service Providers may not use Google user data for their own purposes.
  • No human review by default. We do not allow human review of Google user data, except with your explicit consent, to comply with law, or as needed for security or abuse investigations.
  • User control. You can disconnect at any time in the Service and via your Google Account permissions. On disconnection, tokens are revoked.
  • Compliance. Our handling of Google user data complies with the Google API Services User Data Policy, including its Limited Use requirements.

11. Privacy, data location, retention, and deletion

11.1 Privacy Policy. Our Privacy Policy is incorporated into these Terms by reference.

11.2 Data location. Conversation data, account data, database records, AI inference, hosting, and primary infrastructure are located in the United States. Application servers that handle your data are pinned to U.S. regions. Static assets may be served from a global content delivery network, but the assets do not contain personal data.

11.3 Retention. Conversation history is retained until you delete it or close your account. Soft-deleting a conversation in the Service hides it from your interface. Hard deletion of conversation data and account data is available on request by emailing support@surfbuddy.ai. Backups, billing records, and security logs may be retained for a reasonable period after deletion to comply with legal obligations and protect the Service.

11.4 No first-party model training. We do not train SurfBuddy's first-party models on your Inputs, Outputs, or other Content. Third-party AI inference providers receive Content you cause to be sent for inference and handle it under their own terms; where configurable, we endeavor to disable provider training and retention.

11.5 Account closure. You can request account closure by emailing support@surfbuddy.ai. After closure, your access ends and your Content is deleted on the schedule described in 11.3.

12. Communications

12.1 Service messages. We may send you messages necessary to operate the Service (account, security, billing, legal, and technical notices). You cannot opt out of these while you maintain an account.

12.2 Product and marketing emails. We may also send product news, launch announcements, and other marketing emails to the address you registered or provided. Every marketing email contains an unsubscribe link, and you can also unsubscribe by emailing support@surfbuddy.ai. Unsubscribing from marketing does not affect service messages.

13. Intellectual property

13.1 Our IP. R28 AI, Inc. and its licensors own the Service, including the SurfBuddy software, web application, browser extension, branding, prompts, orchestration logic, documentation, and any improvements or derivatives of any of the foregoing. Except for the rights expressly granted in these Terms, no rights are granted to you.

13.2 Your Inputs. As between you and us, you own your Inputs. You grant us a worldwide, non-exclusive, royalty-free license to host, cache, process, transmit, display, and create derivative works of your Content as necessary to provide and secure the Service, including to transmit Content to AI inference providers and the integrations you invoke.

13.3 Outputs. To the extent permitted by law, we assign to you our rights in Outputs generated for your Inputs. You acknowledge that similar Outputs may be generated for other users, and that you remain responsible for ensuring your use of any Output complies with law and third-party rights.

13.4 License to use the Service. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal use or your own internal business use.

13.5 Feedback. If you send us ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

14. Suspension and termination

14.1 By you. You can stop using the Service at any time. You can cancel a paid plan in the billing portal. You can request account closure and data deletion by emailing support@surfbuddy.ai.

14.2 By us. We may suspend or terminate your access at any time, with or without notice, if (a) you violate these Terms, (b) your use poses a security, abuse, or legal risk, (c) you fail to pay amounts due, (d) we are required to do so by law or by a Service Provider, or (e) we discontinue the Service.

14.3 Effect. On termination, your license ends and you must stop using the Service. Sections 3.4, 4, 5, 6, 7, 8, 10, 11, 13, 15, 16, 17, 18, 19, and 20 survive termination.

15. Disclaimer of warranties

THE SERVICE, INCLUDING ALL AGENTS, AGENT ACTIONS, OUTPUTS, MODEL CONFIGURATIONS, SYSTEM PROMPTS, INTEGRATIONS, AND THIRD-PARTY AI COMPONENTS, IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, R28 AI, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND TITLE, AS WELL AS ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

  • The Service or any Output will be uninterrupted, timely, secure, error-free, accurate, complete, or up to date;
  • Outputs will be free of bias, hallucination, or third-party intellectual property claims;
  • Agent Actions will reflect your intent, execute as expected, complete on the intended target, or be reversible;
  • Integrations will remain available, compatible, or function as documented;
  • The Service will meet your specific business objectives or comply with regulations applicable to your industry.

YOU ASSUME ALL RISK ARISING FROM RELIANCE ON OUTPUTS, FROM ENABLING AGENT ACTIONS, FROM ATTACHING CONTENT TO CONVERSATIONS, AND FROM CONNECTING THIRD-PARTY INTEGRATIONS.

16. Indemnity

16.1 Your indemnity. You will defend, indemnify, and hold harmless R28 AI, Inc. and its affiliates, officers, directors, employees, contractors, and agents from and against any third-party claim, demand, action, proceeding, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

  • (a) Your Inputs, attachments, or any data Agents access through the integrations you connect;
  • (b) Any Agent Action initiated under your account, and any consequences of any such action on your or any third party's data, accounts, finances, or operations;
  • (c) Your use of, or reliance on, any Output;
  • (d) Your violation of these Terms, applicable law, the terms of any third-party service you connect, or the rights of any third party;
  • (e) Your use of the Service in or in connection with any prohibited use under Section 6.2 or any data prohibited under Section 7;
  • (f) Your failure to obtain any consent, authorization, or license required for the data you cause Agents to access or process, including the personal data of your colleagues, customers, or contacts.

16.2 Our indemnity (narrow). We will defend you from third-party claims alleging that the Service, when used as permitted by these Terms, directly infringes a U.S. copyright, trademark, or trade secret, and we will pay damages and costs finally awarded against you on such a claim. At our option, we may (i) procure rights for you, (ii) modify or replace the Service, or (iii) terminate your access and refund prepaid, unused fees. This obligation does not apply to claims arising from your Content, Agent Actions, the integrations you connect, any combination of the Service with anything we did not provide, or your use of the Service in violation of these Terms.

16.3 Procedure. The indemnified party will promptly notify the indemnifying party of the claim, give the indemnifying party sole control of the defense and settlement (provided that no settlement requires the indemnified party to admit fault or take an affirmative act without consent), and reasonably cooperate at the indemnifying party's expense.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, R28 AI, INC. AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, ANTICIPATED SAVINGS, GOODWILL, DATA, USE, OR THE COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE, ANY OUTPUT, ANY AGENT ACTION, ANY THIRD-PARTY INTEGRATION, OR THE ACTS OR OMISSIONS OF ANY SERVICE PROVIDER OR AI INFERENCE PROVIDER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

  • (A) USD $100; OR
  • (B) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

If you are using the Free plan or any free trial, our aggregate liability shall not exceed USD $100. The parties agree that this allocation of risk reflects the price of the Service and is an essential basis of the bargain. The foregoing limits do not apply to liabilities that cannot be limited under applicable law.

Time limit on claims. Any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the cause of action accrues; otherwise the claim is permanently barred, except where a longer limitations period is required by applicable law and cannot be shortened by contract.

18. Disputes

18.1 Governing law. These Terms are governed by the laws of the State of Delaware, without reference to its conflict-of-laws rules.

18.2 Informal resolution first. Before filing a demand for arbitration or any court action, you agree to email support@surfbuddy.ai with a written notice of dispute describing the issue and the relief you seek, and to attempt in good faith to resolve the matter for at least 60 days.

18.3 Mandatory arbitration. If the dispute is not resolved informally, you and we agree to resolve any dispute arising out of or relating to these Terms or the Service by binding arbitration on an individual basis. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, by a single neutral arbitrator. Hearings, if any, will be conducted by videoconference unless the arbitrator determines an in-person hearing is appropriate; any in-person hearing will take place in Wilmington, Delaware unless the parties agree otherwise. The arbitrator's award is final and binding and may be entered in any court of competent jurisdiction.

18.4 Class action waiver. You and we agree that any arbitration or other proceeding under these Terms will take place on an individual basis only. Class arbitrations, class actions, private attorney general actions, and consolidated proceedings are not permitted. You waive any right to participate as a plaintiff or class member in any class, collective, representative, or consolidated proceeding against us.

18.5 Mass arbitration (batched proceedings). If 25 or more substantially similar arbitration demands are filed against us by the same or coordinated counsel within a 60-day window, the parties agree those demands will be resolved in coordinated batches of no more than 10 cases at a time, with staged bellwether proceedings. Remaining cases will be stayed pending resolution of the active batch. Filing fees are assessed only for the active batch. The arbitrator may modify this process to ensure efficient resolution.

18.6 Opt-out. You may opt out of the arbitration agreement and class action waiver in this Section 18 within 30 days of first accepting these Terms by emailing support@surfbuddy.ai with the subject line "Arbitration Opt-Out," your name, the email tied to your account, and a clear statement that you opt out of arbitration. If you opt out, or if any part of Section 18 is found unenforceable, disputes will be heard in the state and federal courts located in Delaware, and you and we consent to the exclusive jurisdiction of those courts.

18.7 Confidentiality of proceedings. Arbitration proceedings and awards are confidential to the extent permitted by law.

18.8 Equitable relief. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

19. Export, sanctions, and compliance

You will comply with all applicable export, sanctions, and trade laws of the United States and other applicable jurisdictions. You represent that you are not on any U.S. or other government prohibited-party list, are not a national or resident of any embargoed country, and will not use the Service in any embargoed region or for any prohibited end use.

20. Other terms

20.1 Changes to the Service. We may add, change, suspend, or remove features at any time, including discontinuing Agents or integrations. You are responsible for retaining your own copies of any Content that is critical to you.

20.2 Changes to these Terms. We may update these Terms from time to time. Material changes will be posted with an updated "Last updated" date and, where required, with additional notice through the Service or by email. If you continue to use the Service after the effective date of the change, you accept the updated Terms. Changes made for legal or compliance reasons may take effect immediately.

20.3 Assignment. You may not assign these Terms or your account. We may assign these Terms without restriction, including to an affiliate or in connection with a corporate transaction.

20.4 Force majeure. Neither party is liable for failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemics, governmental action, labor disputes, third-party hosting or utility failures, denial-of-service attacks, or failures of telecommunications or upstream AI inference providers.

20.5 Severability. If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified, and the rest of the Terms will remain in effect.

20.6 Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

20.7 Entire agreement. These Terms, the Privacy Policy, and any plan or pricing terms shown at purchase constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on the subject. Any conflicting terms in your purchase order or vendor form are rejected and have no effect.

20.8 Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.

20.9 Notices. All legal notices to us, including notices of dispute, opt-out notices, copyright notices, and arbitration demands, must be sent to support@surfbuddy.ai. We may provide notices to you through the Service, by email to the address on your account, or through a posting on the Service.

20.10 DMCA copyright notices. If you believe material available through the Service infringes your copyright, send a notice to support@surfbuddy.ai containing: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material with enough detail for us to locate it; (d) your contact information; (e) a good-faith statement that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the copyright owner's behalf. We may remove allegedly infringing material and may terminate accounts of repeat infringers.

21. Contact

For everything (support, billing, account closure, deletion requests, legal notices, dispute notices, opt-out requests, copyright notices, and questions about these Terms): support@surfbuddy.ai.

R28 AI, Inc. is the company responsible for the Service.